ShelbyWin Casino Terms & Conditions

Terms and Conditions

Welcome to ShelbyWin Casino. These Terms and Conditions ("T&Cs") form a legal agreement between you and ShelbyWin Casino ("we", "us", "our", or "the Company") in relation to your use of our website at shelbywin-gb.uk and all associated services, including our mobile application and live casino platform.

By accessing, registering with, or using any ShelbyWin Casino service, you agree to be bound by these T&Cs in full. If you do not agree with any part of these terms, you must not use our services.

We reserve the right to update these T&Cs at any time. Changes will be effective immediately upon publication to our website. Your continued use of ShelbyWin Casino following any amendments constitutes your acceptance of the revised terms. Please review these T&Cs regularly.

1. General Information

1.1 Operator Details

ShelbyWin Casino is operated by a company licensed and regulated under the jurisdiction of Curacao eGaming, License No. [LICENCE_NUMBER_PLACEHOLDER]. Our principal place of business is located in accordance with our licensing jurisdiction.

For any queries regarding our licensing or regulatory status, please contact our support team at [email protected].

1.2 Service Overview

ShelbyWin Casino provides online gaming services including:

Casino games (slots, table games, video poker)
Live casino games powered by industry-leading providers
Crash games and instant games
Promotional campaigns and bonuses
Payment processing and account management services

1.3 Terms of Use

These T&Cs apply to all users of ShelbyWin Casino regardless of jurisdiction, subject to local legal restrictions. We maintain the right to refuse service to individuals in jurisdictions where online gambling is prohibited or where we cannot legally operate.

2. Account Registration and Management

2.1 Eligibility Requirements

You must be at least 18 years of age (or the legal age of majority in your jurisdiction, whichever is greater) to create an account with ShelbyWin Casino. By registering, you confirm that you meet this requirement and that all information provided is accurate, truthful, and complete.

ShelbyWin Casino reserves the right to request proof of age at any time. Accounts belonging to individuals under the legal gambling age will be immediately suspended and any funds forfeited.

2.2 One Account Policy

Each individual is permitted to maintain only one active account with ShelbyWin Casino. Creating multiple accounts is strictly prohibited and constitutes a breach of these T&Cs. Multiple accounts may result in:

Immediate account suspension
Forfeiture of all funds and bonuses
Permanent ban from the platform
Referral to regulatory authorities if applicable

If we identify duplicate accounts, we reserve the right to consolidate or close accounts at our discretion and withhold any winnings associated with the breach.

2.3 Account Information

You are responsible for maintaining the accuracy and confidentiality of all account information, including your username, password, and personal details. You must notify us immediately of any unauthorised access or security breaches.

ShelbyWin Casino is not liable for any losses resulting from unauthorised account access where you have failed to protect your login credentials.

2.4 Account Closure and Inactive Accounts

You may request permanent account closure at any time by contacting [email protected]. Upon closure, all remaining funds will be withdrawn to your registered payment method within 7 business days.

Accounts with no activity for a period of 24 consecutive months may be considered inactive. ShelbyWin Casino reserves the right to suspend inactive accounts. Inactive accounts may be subject to monthly dormancy fees (details available upon request). You may reactivate an inactive account by logging in and responding to any account verification requests.

3. Account Verification (KYC)

3.1 Know Your Customer (KYC) Requirements

To comply with Anti-Money Laundering (AML) regulations and our licensing obligations, ShelbyWin Casino requires customers to complete identity verification before processing certain transactions.

3.2 Required Documentation

During account verification, you may be required to provide:

A valid government-issued photo ID (passport, national ID card, or driver's licence)
Proof of address dated within the last three months (utility bill, bank statement, or council tax letter)
Bank statement or other financial documentation
Additional information as required by our compliance team

All documents must be legible, unaltered, and clearly show your name, photograph (where applicable), and relevant dates. Documents in non-English languages must be accompanied by a certified English translation.

3.3 Verification Triggers

Verification may be requested:

Upon account registration (for high-risk jurisdictions)
When withdrawal requests exceed €2,000
When cumulative transactions reach specified thresholds
At any time at our compliance team's discretion

3.4 Processing Times

Standard verification typically completes within 24–48 hours. Complex cases may require up to 7 business days. You will be notified of the outcome via email and your account notifications panel.

3.5 Account Restrictions During Verification

Pending verification, your account may have restricted functionality:

Withdrawal requests may be delayed or declined
Deposits may be temporarily suspended
Bonus claims may be prevented

These restrictions are lifted immediately upon successful verification.

4. Deposits and Funding Your Account

4.1 Accepted Payment Methods

ShelbyWin Casino accepts the following payment methods:

Debit and credit cards (Visa, Mastercard)
Open Banking solutions
Cryptocurrencies (Bitcoin, Ethereum, Tether)
Alternative payment methods (APM) partners

Not all payment methods may be available in all jurisdictions. Your region and local regulations determine available options.

4.2 Own Card Policy

You may only deposit funds using a payment card registered in your own name. Deposits using third-party cards, stolen cards, or fraudulent payment methods are strictly prohibited. Any deposits identified as unauthorised or fraudulent will be reversed, and your account may be permanently closed.

4.3 Minimum and Maximum Deposits

Minimum deposit: €15

Maximum deposit limits may apply depending on your account status, jurisdiction, and payment method. Your account dashboard displays your current deposit limits.

4.4 Deposit Processing

Most deposits are processed instantly. Some payment methods may require 1–3 business days for funds to appear in your account. ShelbyWin Casino is not responsible for delays caused by third-party payment processors or your financial institution.

4.5 Credit Deposits

ShelbyWin Casino does not permit deposits on credit. All funds must be from your own legitimate sources. We reserve the right to decline any deposit we deem suspicious or potentially related to money laundering.

5. Withdrawals and Payouts

5.1 Withdrawal Eligibility

You may request a withdrawal once you have completed account verification and met all applicable bonus wagering requirements. Withdrawal requests are only processed to the original deposit payment method or verified alternative accounts in your name.

5.2 Minimum and Maximum Withdrawals

Minimum withdrawal: €15

Maximum monthly withdrawal limits may apply to your account based on your status and jurisdiction. Limits are displayed in your account settings.

5.3 Withdrawal Processing Times

Standard withdrawal processing time: 24–48 hours (business days)

Processing times vary by payment method:

Bank transfers: 3–5 business days after processing
Debit/credit cards: 3–5 business days
Cryptocurrency: 1–3 hours (subject to blockchain confirmation)
E-wallets and APM: 1–3 business days

These timelines are from when ShelbyWin Casino processes your request, not from submission. We are not responsible for delays caused by your bank or payment processor.

5.4 Verification Requirements for Withdrawal

All withdrawal requests are subject to verification. You must have completed KYC verification before any withdrawal is processed. If verification is incomplete, your withdrawal will be held pending document submission.

5.5 Withdrawal Restrictions

Withdrawals may be denied or delayed if:

Your account has incomplete verification
You have active bonus conditions not yet satisfied
We identify suspicious or fraudulent activity
Funds are subject to legal investigation or claim
Your account is in a restricted jurisdiction

5.6 Currency and Fees

All accounts and transactions are conducted in EUR (Euros). ShelbyWin Casino does not charge withdrawal fees. However, your payment provider may apply their own charges.

6. Restricted and Prohibited Jurisdictions

6.1 Restricted Territories

ShelbyWin Casino does not provide services to residents of the following jurisdictions (this list is non-exhaustive and subject to update):

United Kingdom (Great Britain and Northern Ireland)
Denmark
Sweden
Romania
Belgium
Germany
Spain
France
Italy
Israel
United States of America (and territories)
Crimea and Sevastopol
Iran
North Korea
Syria
Cuba

The above list may be updated periodically. It is your responsibility to confirm that your jurisdiction permits online gambling and that you are legally permitted to access ShelbyWin Casino.

6.2 Consequences of Restricted Jurisdiction Access

If you access ShelbyWin Casino from a restricted jurisdiction:

Your account will be suspended immediately
All funds and bonuses will be forfeited
Withdrawal requests will be denied
Your account may be permanently closed

ShelbyWin Casino is not liable for any losses incurred by users accessing services from restricted jurisdictions in breach of these T&Cs.

7. Anti-Money Laundering (AML) and Sanctions Compliance

7.1 AML Commitment

ShelbyWin Casino is committed to preventing money laundering, terrorist financing, and other financial crimes. We comply with all applicable AML and Know Your Customer (KYC) regulations, including those under Curacao eGaming licensing requirements.

7.2 Customer Due Diligence (CDD)

We conduct ongoing due diligence on all customers, including:

Identity verification
Proof of address checks
Source of funds assessment
Sanctions and politically exposed persons (PEP) screening
Ongoing transaction monitoring

7.3 Sanctions Screening

All accounts are screened against international sanctions lists, including OFAC, UN, and EU sanctions lists. Any account identified as belonging to a sanctioned individual or entity will be immediately frozen and reported to relevant authorities.

7.4 Suspicious Activity Reporting

ShelbyWin Casino is obligated to report suspicious transactions to relevant financial intelligence authorities. Customers have no right to be informed of such reports, and we are prohibited by law from disclosing that a report has been made.

7.5 Record Keeping

We maintain comprehensive records of all transactions, customer information, and verification documents for a minimum of five years, in compliance with regulatory requirements.

7.6 Staff Training

All ShelbyWin Casino staff involved in customer interactions and transaction processing receive regular AML training and are familiar with these obligations.

8. Responsible Gaming

8.1 Our Commitment

ShelbyWin Casino is committed to promoting responsible gaming practices. We recognise that gambling should be entertainment, not a solution to financial problems. We encourage all customers to gamble within their means and seek help if they develop problem gambling behaviours.

8.2 Deposit Limits

You may set daily, weekly, or monthly deposit limits on your account. To set or modify limits, visit Account Settings > Responsible Gaming. Deposit limits are enforced immediately and cannot be increased within the specified period (except in cases of pre-authorised exceptions).

8.3 Loss Limits

You may set limits on the amount you are willing to lose within a specified period. Loss limits work by monitoring your net losses and preventing further gameplay once the limit is reached.

8.4 Session Time Limits

Session time limits allow you to restrict the duration of individual gaming sessions. Once a time limit is reached, your session will be automatically terminated and you will be required to log in again to continue playing.

8.5 Reality Checks

Reality checks are pop-up notifications displayed during gameplay reminding you of your session duration and spending. You can enable reality checks at any interval (30 minutes, 1 hour, 2 hours, or custom).

8.6 Self-Exclusion

If you wish to exclude yourself from gambling, ShelbyWin Casino provides self-exclusion tools. Self-exclusion can be set for 24 hours, 7 days, 1 month, 3 months, 6 months, 1 year, or indefinitely.

During self-exclusion:

Your account will be locked and inaccessible
No promotional communications will be sent
All gameplay, deposits, and withdrawals are blocked

Self-exclusion is taken seriously and is not reversible during the specified period. If you wish to self-exclude indefinitely, you must contact [email protected].

8.7 Cooling-Off Period

You have the right to request a cooling-off period of 24 hours to reconsider continued participation. During this period, your account is fully locked and you cannot access any games or withdraw funds. Contact [email protected] to activate cooling-off.