ShelbyWin Casino KYC Policy

KYC Policy at ShelbyWin Casino

ShelbyWin Casino is committed to maintaining the highest standards of security, integrity, and regulatory compliance. Our Know Your Customer (KYC) policy is a fundamental component of our commitment to responsible gaming and anti-money laundering (AML) obligations. This policy outlines the identity verification procedures that all players must complete to access and enjoy our gaming services.

Purpose of KYC Verification

Know Your Customer procedures serve multiple critical purposes:

  • Verifying the identity and age of all players to ensure compliance with applicable gaming regulations
  • Preventing fraud, money laundering, and terrorist financing activities
  • Protecting player accounts from unauthorised access and identity theft
  • Ensuring compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
  • Safeguarding the integrity of our gaming platform and all participants
  • Meeting the legal obligations imposed by our regulator, the Curacao eGaming authority

ShelbyWin Casino reserves the right to request additional information or documentation at any time to ensure ongoing compliance with regulatory requirements.

Required Documents for Verification

To complete the KYC verification process, players must provide the following documents:

Primary Identity Document

You must submit one of the following forms of government-issued identification:

  • Passport: A valid national passport showing your full name, date of birth, and photograph
  • National Identity Card: A government-issued identity card with your photograph and personal details clearly visible
  • Driving Licence: A valid driving licence issued by a government authority containing your photograph and signature
  • Visa or Travel Document: A valid visa, residence permit, or other travel document issued by an official government body

Your identity document must be current and valid. Expired documents will not be accepted. The document must clearly display your full name, date of birth, and a recent photograph of yourself.

Proof of Address

You must provide a recent utility bill or official correspondence dated within the last three months that clearly displays your current residential address. Acceptable documents include:

  • Utility bill (electricity, water, gas, or broadband)
  • Bank or building society statement
  • Mortgage statement or tenancy agreement
  • Council tax bill or property tax statement
  • Official government correspondence

The document must show your full name and current address. Post office boxes and virtual addresses are not accepted as proof of address.

Proof of Payment Method (When Required)

If requested, you may need to provide documentation confirming ownership of the payment method used for deposits, such as:

  • Bank statement showing your name and account details
  • Credit or debit card statement
  • Screenshot from your payment service provider account

Verification Triggers

KYC verification is mandatory under the following circumstances:

  • Withdrawal Requests: Verification is always required before processing any withdrawal
  • Cumulative Deposits: When your total deposits reach or exceed €2,000 within any calendar month
  • Suspicious Activity: When our compliance team identifies potentially suspicious account activity
  • Regulatory Requirements: At any time required by our gaming regulator or applicable jurisdiction
  • Large Transactions: For any single deposit or withdrawal exceeding €10,000
  • Account Review: During periodic account reviews or updates to our compliance procedures

ShelbyWin Casino may request verification at any point during your relationship with us, regardless of whether a specific trigger has been met.

KYC Verification Process

Submitting your documents is straightforward and can be completed entirely within your ShelbyWin Casino account:

  1. Log in to your account and navigate to the Account Settings or Verification section
  2. Upload clear, legible images or scans of your required documents
  3. Ensure all documents are in colour and show all relevant information clearly
  4. Submit your documents for review
  5. Our compliance team will review and verify your documentation

Documents should be uploaded in common formats including PDF, JPG, or PNG. File sizes should not exceed 5MB per document.

Processing Times

Standard KYC verification typically takes between 24 to 48 hours from the time your documents are received. During peak periods, processing may take up to 72 hours. You will receive email notification at [email protected] once your verification has been completed.

Expedited verification may be available upon request for time-sensitive withdrawal requests. Contact our customer support team for assistance with expedited processing.

Account Status During Verification

Whilst your KYC documents are pending review:

  • You may continue to play casino games using your existing balance
  • New deposits may be accepted, though large deposits may be flagged for additional review
  • Withdrawal requests will be held pending verification completion
  • Your account will not be suspended unless suspicious activity is detected

We recommend submitting your verification documents promptly to avoid delays if you anticipate needing to withdraw funds.

Verification Failures and Resubmission

If your documents are rejected, we will provide clear feedback explaining the reason for rejection. Common reasons include:

  • Documents are blurry, illegible, or partially cut off
  • Documents are expired or invalid
  • Personal information does not match across documents
  • Information does not match your account registration details

You will have the opportunity to resubmit corrected or alternative documents. There is no limit to resubmission attempts, and we will continue working with you until verification is successfully completed.

Data Handling and Security

All personal information and documents submitted for KYC verification are treated with the highest level of confidentiality and security:

  • Documents are encrypted and stored securely using industry-standard SSL encryption
  • Access to your documents is restricted to authorised compliance personnel only
  • Your data is never shared with third parties except where legally required
  • Documents are retained in accordance with applicable data protection regulations and our privacy policy
  • You have the right to request access to, correction of, or deletion of your personal data under GDPR

For further details about how we handle your personal information, please review our Privacy Policy.

Persistent Verification Failures

If verification cannot be completed after reasonable attempts, ShelbyWin Casino reserves the right to restrict account access or close your account. Any remaining account balance will be returned to the original payment method used for deposits, or held securely pending successful verification.

Ongoing Compliance

KYC is not a one-time process. ShelbyWin Casino conducts periodic reviews of player accounts to ensure ongoing compliance. You may be asked to update your information or resubmit documents if:

  • Your personal information changes (name, address, contact details)
  • Regulatory requirements change
  • Our compliance procedures are updated
  • A specified period has elapsed since your last verification

We will notify you promptly if updated verification is required and provide clear instructions for resubmission.

Contact and Support

If you have questions about our KYC policy or require assistance with the verification process, please contact our customer support team:

  • Email: [email protected]
  • Availability: 24/7 support
  • Response Time: Typically within 2 hours

Our support team can answer questions about document requirements, help troubleshoot upload issues, and provide guidance throughout the verification process.