ShelbyWin Casino Privacy Policy

Privacy Policy

ShelbyWin Casino ("we", "us", "our", or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (shelbywin-gb.uk) and utilise our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using ShelbyWin Casino, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

About Our Privacy Policy

ShelbyWin Casino operates under a Curacao eGaming license and is committed to maintaining the highest standards of data protection and privacy compliance. We are dedicated to being transparent about how we collect, process, and protect your personal data. This policy is designed to help you understand our privacy practices and your rights regarding your personal information.

We comply with applicable data protection legislation, including the General Data Protection Regulation (GDPR) where relevant, and other applicable laws in jurisdictions where we operate.

What Information We Collect

Registration and Account Information

When you create an account with ShelbyWin Casino, we collect the following information:

  • Full name
  • Date of birth
  • Email address
  • Telephone number
  • Physical address
  • Username and password
  • Currency preference
  • Language preference

Financial and Transaction Information

To process deposits, withdrawals, and bets, we collect:

  • Payment card details (card number, expiry date, CVV)
  • Bank account information
  • Cryptocurrency wallet addresses
  • Transaction history and amounts
  • Deposit and withdrawal records
  • Betting activity and wagering history
  • Account balance information

Know Your Customer (KYC) Documentation

To comply with anti-money laundering (AML) regulations and verify your identity, we collect:

  • Copies of government-issued identification (passport, driving licence, national ID card)
  • Proof of address documents (utility bills, bank statements)
  • Photographs or scans of identification documents
  • Additional documentation as required by regulatory obligations

Cookie and Tracking Information

We automatically collect information about your device and browsing activity through cookies and similar technologies:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our site
  • Referring website
  • Device identifiers
  • Geolocation data (approximate)
  • Session information

Communication Information

When you contact our customer support team, we collect:

  • Correspondence and communication records
  • Complaint details and resolution information
  • Customer service interaction logs
  • Feedback and survey responses

Behavioural and Usage Information

We monitor and record:

  • Games played and gaming preferences
  • Betting patterns and frequency
  • Login times and frequency
  • Feature usage and preferences
  • Responsible gaming tool utilisation

What We Do Not Collect

ShelbyWin Casino does not intentionally collect the following categories of sensitive personal data:

  • Race or ethnic origin
  • Religious or philosophical beliefs
  • Political opinions or affiliations
  • Trade union membership
  • Genetic data or biometric data (except where used solely for authentication purposes)
  • Health or medical information
  • Sexual orientation or sex life information
  • Criminal convictions or offences (except where legally required for licensing purposes)

If such information is inadvertently collected or you voluntarily provide it, we will handle it in accordance with GDPR and other applicable regulations.

How We Use Your Information

ShelbyWin Casino uses the information we collect for the following purposes:

Account Management and Service Provision

  • Creating and maintaining your account
  • Processing deposits and withdrawals
  • Recording and settling bets and gaming activity
  • Managing your account balance and transactions
  • Providing customer support and assistance
  • Responding to your inquiries and requests

Verification and Compliance

  • Verifying your identity and age (18+ requirement)
  • Conducting Know Your Customer (KYC) procedures
  • Complying with anti-money laundering (AML) regulations
  • Preventing fraud and detecting suspicious activity
  • Meeting legal and regulatory obligations
  • Responding to legal requests and law enforcement enquiries

Security and Fraud Prevention

  • Protecting against fraud, theft, and unauthorised access
  • Investigating suspected breaches of our Terms and Conditions
  • Monitoring for suspicious or unusual activity
  • Implementing security measures to safeguard data
  • Preventing problem gambling and self-exclusion breaches

Marketing and Communications

  • Sending promotional offers and bonuses (with your consent)
  • Notifying you of new games, features, and updates
  • Conducting marketing campaigns and special promotions
  • Personalising your gaming experience
  • Sending newsletters and promotional emails

Responsible Gaming

  • Implementing deposit limits and loss limits
  • Monitoring for signs of problem gambling
  • Enforcing self-exclusion and cooling-off periods
  • Providing responsible gaming tools and resources
  • Identifying high-risk players

Analytics and Service Improvement

  • Analysing usage patterns and trends
  • Improving our website, applications, and services
  • Conducting research and statistical analysis
  • Personalising user experience
  • Testing new features and functionality

Legal and Business Operations

  • Establishing and managing legal claims
  • Protecting our legal rights and interests
  • Enforcing our Terms and Conditions
  • Regulatory reporting and licensing requirements
  • Business analytics and reporting

Marketing Communications and Opt-Out

ShelbyWin Casino may send you marketing communications, promotional offers, newsletters, and updates about new games and features. These communications are sent to enhance your experience and keep you informed about our latest offerings.

Opt-Out Options

You have the right to opt out of marketing communications at any time:

  • Click the "unsubscribe" link in any marketing email we send you
  • Log into your account and adjust your communication preferences in the settings section
  • Contact our customer support team at [email protected] to request removal from marketing lists

Please note that even if you opt out of marketing communications, we will still send you essential account notifications, security alerts, and information required by law or our Terms and Conditions.

How We Collect Information

ShelbyWin Casino collects information through various methods:

Direct Collection

Information you voluntarily provide to us, including:

  • Registration and account creation
  • Customer support communications
  • Feedback, surveys, and inquiries
  • Document uploads for KYC verification
  • Profile updates and preferences

Automatic Collection

Information automatically collected through:

  • Cookies and web beacons
  • Server logs and analytics
  • Device identifiers and tracking technologies
  • Pixel tags and similar tracking mechanisms
  • Third-party analytics providers

Information from Third Parties

We may receive information from:

  • Payment processors and financial institutions
  • Identity verification service providers
  • Fraud detection and prevention services
  • Marketing and affiliate partners
  • Regulatory bodies and compliance authorities
  • Credit reference agencies

How We Share Your Information

ShelbyWin Casino may share your information with third parties in the following circumstances:

Payment Processors and Financial Partners

We share payment and financial information with authorised payment processors, banks, and financial institutions to process your deposits and withdrawals. These partners are bound by confidentiality agreements and are required to use your information only for the purposes of processing transactions.

Service Providers and Vendors

We share information with service providers who assist us in operating our website and providing our services, including:

  • Web hosting providers
  • Customer support and helpdesk software providers
  • Email and communication service providers
  • Analytics and data analysis companies
  • Fraud detection and security service providers
  • Identity verification and KYC service providers

Legal and Regulatory Obligations

We may disclose your information when required by law or in response to:

  • Court orders and legal proceedings
  • Requests from regulatory authorities and government agencies
  • Law enforcement inquiries and investigations
  • Licensing requirements and compliance obligations
  • Subpoenas and legal demands

Fraud Prevention and Security

We may share information with fraud prevention services, AML compliance providers, and security firms to protect against fraud, money laundering, and other illegal activities.

Marketing and Affiliate Partners

With your consent, we may share aggregated, anonymised information with marketing partners and affiliates. This information does not identify you personally and is used for marketing purposes and statistical analysis.

Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such change and any choices you may have regarding your information.

Data Processors

We use data processors to assist with data processing activities. These processors are contractually obligated to process data only on our behalf and in accordance with GDPR and other applicable regulations.

Data Storage and Security

Data Security Measures

ShelbyWin Casino employs industry-standard security measures to protect your personal and financial information:

  • SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption
  • Secure Data Storage: Personal data is stored on secure servers with restricted access and advanced firewall protection
  • Access Controls: Only authorised personnel have access to your personal information, and access is limited on a need-to-know basis
  • Encryption at Rest: Sensitive data stored on our systems is encrypted using industry-standard encryption algorithms
  • Regular Security Audits: We conduct regular security assessments and penetration testing
  • PCI DSS Compliance: We comply with Payment Card Industry Data Security Standard requirements for handling payment card information
  • Multi-Factor Authentication: We support multi-factor authentication to enhance account security
  • Data Minimisation: We collect only the minimum amount of information necessary for our services

Data Retention

ShelbyWin Casino retains your personal data for as long as necessary to provide our services and comply with legal obligations:

  • Account information is retained for the duration of your membership and for a minimum of 6 years after account closure for regulatory and tax purposes
  • Transaction records are retained in accordance with AML and financial reporting requirements (typically 5-7 years)
  • KYC documentation is retained for the duration of your account and as required by regulatory authorities
  • Marketing data is retained until you opt out of communications
  • Cookies and tracking data are retained according to their specific purposes and your browser settings

Once the retention period has expired, we securely delete or anonymise your information, unless we are required to retain it by law.

Data Breach Notification

In the event of a data breach affecting your personal information, ShelbyWin Casino will notify affected individuals and relevant regulatory authorities without undue delay, in accordance with GDPR requirements (within 72 hours where applicable).

Your Privacy Rights

Under GDPR and other applicable data protection laws, you have the following rights regarding your personal data:

Right of Access

You have the right to request access to the personal data we hold about you. To exercise this right, contact us at [email protected] with a "Data Subject Access Request". We will provide a copy of your data within 30 days of verification of your identity.

Right to Rectification

You have the right to request that we correct or update any inaccurate or incomplete personal data. You can update your account information directly in your account settings, or contact our support team for assistance.

Right to Erasure (Right to Be Forgotten)

You have the right to request erasure of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may retain data where required by law, for compliance purposes, or to fulfil legal obligations.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain situations, such as when you dispute the accuracy of the data or when processing is unlawful.

Right to Data Portability

You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON) and to transmit that data to another data controller if technically feasible.

Right to Object

You have the right to object to our processing of your personal data for marketing purposes, direct marketing, and profiling. You can exercise this right by opting